Service Management
FFastFill’s comprehensive approach to service
management encompasses the software, systems and processes necessary to enable FFastFill to contract to a Service
Level Agreement with its clients. At the heart of this capability
is
FFastFill’s service management system.
This system has been designed into all aspects of the service from the outset
rather than added on as an afterthought. In this way each service characteristic
(eg performance, security, availability) has been built into each of the component
parts of the service (eg data centre, network, servers, storage). With FFastFill this
design approach has been applied to both the service delivery platform and to the
application software.
To facilitate this approach to comprehensive monitoring and management, FFastFill
have built a high availability service management system, which receives information
from the monitoring points within the FFastFill service and, in real time, produces trend
analysis reports and, if pre-set thresholds are breached, system alarms.
The system uses a standard messaging system allowing customers to integrate this
within their in-house service management if desired. Using this capability, predetermined
fault escalation processes can be coded into the system , and advance
warnings can be given if utilisation levels indicate the need for additional resources
(eg bandwidth, server, storage, code module replication).
 
Service Management System 
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